The use of this website indicates your acceptance of the terms and conditions of use laid down by Austen & Blake. Kindly go through these terms and conditions carefully and also print the same for your personal, non-commercial use or for any future reference.
Browse through the terms on a regular basis to get the latest updates on the same, which will be reflected in the main title along with the respective dates.
We reserve the right to change at any time these terms and conditions without prior notice to you.
(Neve Jewels Ltd) Austen & Blake's registered address:
Administration Office Address:
Austen & Blake's business address:
Phone : +1 (800) 352-0375
Toll Free No : 0808 250 9767
Outside UK phone : +44 (0) 2035 539 491
Email : [email protected]
Kindly contact us if you have any further queries.
These terms and conditions (“Terms”) are the terms upon which Austen & Blake Ltd makes its website www.austenblake.us (the “Website”) and the content of the Website, including without limitation any information, text, images, photos, design, files, software, music, sound and video (“Website Content”) available to you.
You acknowledge and agree to be bound by the terms of Austen & Blake's privacy policy as set out on the privacy policy page on this Website.
We may collect personal data, including your name, email address and phone number, when you create an account, fill out a form on the website or sign up for our newsletter or marketing emails. You can unsubscribe from receiving marketing emails by following the ‘Unsubscribe’ link provided in the emails.
Your personal data may be shared with third parties in an encrypted manner to enhance shopping data analytics.
We are committed to protecting your privacy and security. We appreciate and respect how important privacy is. Therefore we will strive to ensure that your data is not used for any other than aforementioned by us or by the third parties we engage.
This personal data will only be used for the specific purpose for which it was collected for.
Orders placed on www.austenblake.us will be subject to acceptance in accordance to the terms and conditions.
On placing the order and checking out, you are making an offer to accept the goods at the stated price subject to the terms and conditions.
On acceptance, we will send you an Order Receipt that will have all your order details agreed by you at the time of placing the order. However, such Receipt will not be treated as a binding contract and the order will not be treated as 'accepted' for the following reasons:
Your contract to purchase is not complete until we send you an e-mail of order confirmation within next 5 working days from the date of receipt of order.
For orders delivered to US, we offer free delivery with DHL on orders of $750 or over. A delivery fee of $40 applies to orders delivered to US when the order value is under $750. All parcels require a signature at the time of delivery and are fully insured until they are signed for.
For orders delivered to Canada, we offer free delivery with DHL on orders of $750 or over. A delivery fee of $50 applies to orders delivered to Canada when the order value is under $750. All parcels require a signature at the time of delivery and are fully insured until they are signed for.
If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.
Any item purchased has to be collected within 90 days of delivery to the store. If the order is not collected within 90 days, it will be automatically cancelled and subject to a 30% restocking fee of the full order value.
In extremely busy periods, we advise placing your order as far in advance as possible to avoid any disappointment.
All our products are individually labelled with specific delivery times on product pages. Most of our products are made-to-order by our expert craftspeople. This usually takes between 2-3 working weeks and 3-4 working weeks for bespoke items. Quick delivery jewelry is ready to be shipped and will be with you in 2-3 working days. Once your product has been dispatched, we will email you a tracking number for your order.
We always aim to produce and ship orders within this time frame, however unexpected delays with shipping and mail services can sometimes result in delays. If you have questions or concerns, please contact our Customer Care Team on +1 (800) 352-0375.
Updates regarding your order should be available approximately two weeks after it has been placed. Once your product has been dispatched you will receive a tracking number via email to allow you to check the status of your delivery. If you have any issues regarding tracking your order please email us at [email protected] so we can look into this for you.
If a delay in your delivery should occur, we will keep you updated on your order status and provide a new delivery date. We will not be held responsible for any loss you may suffer on account of late delivery or cancellation of your order.
If for any reason you wish to have your product delivered to an alternative address to your billing address, we require the following information from you:
A copy of the card holder's photo ID - passport or driving license is recommended.
A copy of a recent utility bill or bank statement - dated from the last three months, in order for us to verify your billing address.
VAT is eligible for all shipments inside the EU. If you are located outside of the EU territory or in a country which is exempt of VAT, simply contact our Customer Care Team on +1 (800) 352-0375 so they can help you place your order over the telephone.
We hope that you are delighted with your purchase however, if you have changed your mind, you can return:
The shipping costs for returning the product will be customer's sole responsibility and will only be refundable in the event that there is a manufacturing fault with the product.
Note: Please return your purchase via a trusted courier and insure the package for the full amount of the purchase. Austen & Blake is not responsible for damage or lost package during shipment.
Our returns address is:
A&B Logistics
Unit 114/115F The Big Peg,
120 Vyse Street,
Birmingham,
B18 6NF
Our returns address is:
Office 213,
99 Yorkville Ave Suite 200,
Toronto,
ON M5R 3K5
The standard timeframe for repairs is 10—14 working days. If you need to send your item for repair, please contact our Customer Care Team. In the unlikely event that there is a manufacturing fault, our Lifetime Manufacturing Guarantee means we’ll fix your jewelry free of charge. We will assess your jewelry once it’s been received and you’ll be contacted should any charges apply. If an item must be remade, please allow 2—4 weeks for the process to be completed. For more information about repairs, please email [email protected] or call +1 (800) 352-0375 to speak with our team.
We offer resizing options depending on your ring type and complexity. Worn items can be resized except full eternity rings. Refer below for the resizing process and additional information. Our team is always available to help if you have any questions regarding the size of your ring.
Engagement & diamond rings
For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to two sizes up or down within 30 days after reception of the item.
For any resizing exceeding two sizes, we will charge a fee of $69. For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade. In both cases resizing will be complimentary up to two sizes up and down, anything above two sizes will incur a minimum charge of $69.
Eternity rings
Full eternity rings: due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. Please contact our team to discuss alternative options for your ring. The price will depend on the cost difference between sizes with a minimum charge of $69.
Half and three quarter eternity rings: due to the nature of the setting, all half and three quarter eternity rings must be assessed in order to ensure whether they can be resized or whether they will need to be remade for which costs will apply. The price will depend on the cost difference between sizes with a minimum charge of $69.
Wedding rings
For plain bands, non-diamond or non-gemstone set wedding rings, we offer free resizing up to two sizes up or down within 30 days after reception of the items. For resizing exceeding two sizes, we charge a fee of $69. All rings will be assessed by our team prior to confirming the price. Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting will allow a resizing.
Bespoke rings
We offer complimentary resizing for up to two sizes up or down within 30 days of receipt provided that a resizing is possible. For a resizing exceeding 2 sizes we charge a fee of $69.
Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you.
This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.
Rings that need resizing outside of the 30 days resizing policy will incur a minimum charge of $69. Should the ring need to be remade the exact fee will depend on the particular style of the ring.
Bespoke orders cannot be refunded but can be exchanged. A charge applies depending on what the order is exchanged with. Please email [email protected] or call +1 (800) 352-0375 to speak with our team for more information.
Our resizing address is:
A&B Logistics,
Unit 114/115F The Big Peg,
120 Vyse Street,
Birmingham,
B18 6NF
Customers are eligible for a 10% discount on all made-to-order jewellery by using the promotional code SPRING10 at checkout. The maximum discount per order is $6,000 $8,500. This promotion excludes loose diamonds, and additional product exclusions may apply. The offer is valid until 11:59 PM on 29th May 2025.
The Spring promotion cannot be combined with any other discount, promotional code, or applied retroactively to previous purchases. The offer is subject to availability and is void where prohibited or restricted by law. Promotional discounts cannot be sold, exchanged, copied, transferred, or redeemed for cash. Neve Jewels Ltd. (www.austenblake.us) reserves the right to amend, modify, suspend, or withdraw any promotion at any time without prior notice.
Exchanges will be offered at the same price or a higher price than the original purchase value. Our standard refund policy applies to all orders, unless otherwise stated. Customers may request a ring size exchange, subject to our return policy. If a customer is not satisfied with their purchase, they may return the item within 30 days of receipt, provided that:
If an exchange is requested, the replacement ring may contain fewer or additional diamonds, or there may be a variation in precious metal weight, which may result in a price adjustment. The promotional discount will still apply to size exchanges made within 30 days.
No correspondence will be entertained regarding this promotion or these Terms and Conditions. In the event of a dispute, the decision of Neve Jewels Ltd. (www.diamondsfactory.co.uk) shall be final and binding. Neve Jewels Ltd. (www.austenblake.us) reserves the right to amend, modify, cancel, or withdraw these promotional offers at any time without notice.
By participating in this promotion, the customer acknowledges and agrees to be bound by these Terms and Conditions.
Get 50% off all items in our Quick Delivery category with code FLASH50. This offer is only valid when the code is applied at checkout. The code may be used in conjunction with our Mother’s Day 2025 promotion. Offer is valid while stocks last. Terms and conditions are subject to change at any time without prior notice.
If you're unhappy with your product, we offer a 30-day return policy, allowing you plenty of time to return your order. Your item(s) must be in unworn, in pristine condition, with the original tag attached or included to be eligible for a full refund or exchange. All returns will be assessed by our operations team before being accepted.
In the unlikely event of a dispute, the decision made by Neve Jewels Ltd. (www.austenblake.us) shall be considered final. Neve Jewels Ltd. (www.austenblake.us) reserves the right to amend, modify, cancel or withdraw this promotion at any time without notice.
Still have questions? Our experts are here to assist you.
Book a virtual appointment
Our stores
