Privacy Policy

Collection of personal data

We may collect personal data, including your name, email address, and phone number, when you create an account, fill out a form on the website, or sign up for our SMS notifications. You can unsubscribe from receiving SMS notifications at any time by replying "STOP" to any of our messages.

Your personal data may be shared with third parties in an encrypted manner to enhance shopping data analytics.

We are committed to protecting your privacy and security. We appreciate and respect how important privacy is. Therefore we will strive to ensure that your data is not used for any other than aforementioned by us or by the third parties we engage.

This personal data will only be used for the specific purpose for which it was collected for.

What we collect

Personal information is required only at the point of purchasing an item or when ordering a ring sizer. Personal Information includes, but is not limited to: first name; last name; home, billing or physical address; Email address; phone number; other contact information; credit card number; expiration date.

We may also collect the following information:

• Demographic information such as postcode, preferences and interests
• IP addresses
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional SMS about new products, special offers, or other information which we think you may find interesting using the phone number you have provided. Note: at any point in time, if you do not wish to receive further communications from us, you may opt-out by replying "STOP" to any of our messages or contact us at [email protected].
• The website uses cookies to enhance your experience, such as keeping track of items you put into your shopping cart. These cookies help us understand your shopping behaviour, including when you abandon your shopping cart, and are used to determine when to send you cart reminder messages via SMS.
• When you visit our Website, Austen & Blake collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its Website, analyse trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Website. Your IP address may also be used in combination with your personal information for credit fraud protection and risk reduction.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example, when we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.

Compliance with law & fraud protection

We may collect and disclose any information, including personal information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Information shared with third parties

To improve our site, Austen & Blake may use and promote services provided by outside third parties. However, even if the third party is affiliated with Austen & Blake, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

We are not responsible or liable for any loss or damage of any sort incurred as a result of any dealing with any third party website or merchant or operator of such a third party website.

Email this product to a friend

When you email a product to a friend, you and your friend's names and email addresses are requested. This ensures that your friend will know that you have requested that Austen & Blake send them an email. You and your friend's email addresses will only be used for this purpose unless permission is otherwise granted.

Business transfer

Your personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company.

International transfers

Information collected on this Website may be stored and processed in the United Kingdom or any other country in which Austen & Blake or its affiliates, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Austen & Blake 17 King Street, Manchester M2 6AW.

(Neve Jewels Ltd) Austen & Blake's registered address:

Austen & Blake

786 Harrow Road,
Wembley,
Middlesex,
HA0 3EL

Austen & Blake's business address

Austen & Blake

17 King Street,
Manchester,
M2 6AW

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We appreciate your valuable feedback

If you have questions about this privacy policy, please contact the Austen & Blake customer service department at [email protected]. You may also send us your comments about the Austen & Blake website or the shopping experience in general, as we always appreciate feedback.